Skip to content

Support

How can we help?

Answers to common questions, and a real person when you need one.

Common questions

Reminders are not arriving.

Allow notifications for AiPal in your device settings, and keep Focus or Do Not Disturb from silencing it. On Mac, open Settings → Diagnostics in the app to check delivery.

Voice is not working.

Allow Microphone and Speech Recognition for AiPal in your device settings, then try again.

How do I manage or cancel my subscription?

Open the subscription screen in the app, or manage it in your App Store or Google Play account. Deleting the app does not cancel a subscription.

How do I delete my account?

Follow the steps on our account deletion page. You can delete in the app, or ask us by email if you no longer have it. How to delete your account

Can I control what AiPal remembers?

Yes. Review, edit or delete any remembered detail from the Privacy and memory screen.

How do I open AiPal over other apps on Mac?

Press Option-Space, or choose Quick AiPal from the menu bar icon. Pin the panel to keep it on screen.